Traverse City, Michigan

Traverse City, Michigan

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Frequently Asked Questions

What is Old Mission Customs?

Old Mission Customs is a locally owned custom apparel and merchandise business based in Traverse City, Michigan. We specialize in custom printing, simple embroidery, and thoughtfully designed apparel for businesses, brands, events, and individuals. From one-of-a-kind pieces to larger orders, we're here to help bring your ideas to life.

Do you have a minimum order quantity?

We believe custom apparel should be accessible to everyone! We offer low minimums and can accommodate many small orders, including single pieces, depending on the project. Larger quantities may qualify for discounted pricing.

Do you offer bulk order discounts?

Yes! We offer discounted pricing for larger orders. Whether you're outfitting your team, creating merchandise for your business, or planning an event, we're happy to provide a custom quote based on your design, apparel selection, and quantity.

Can you help me create a design?

Absolutely! You don't need to have a finished design to work with us. We can help with the creative process, from refining an existing idea to developing something new for your business, brand, or event.

What types of custom products do you offer?

We offer custom printing and some embroidery on a variety of products, including T-shirts, sweatshirts, hoodies, hats, tote bags, and more. If you have a specific product in mind, reach out and we'll let you know what's possible!

What printing methods do you use?

We primarily use high-quality direct-to-film (DTF) transfers for our printed apparel, along with embroidery for select products. We'll help determine the best method based on your design and the finished look you're hoping to achieve.

Can I bring my own clothing to be customized?

We may be able to customize customer-supplied apparel depending on the material, design, and project requirements. Please contact us before purchasing or dropping off your items so we can confirm compatibility.

How long does a custom order take?

Turnaround times vary depending on the size and complexity of your order, product availability, and our current production schedule. We'll provide an estimated timeline when discussing your project. If you're working toward a specific deadline, please let us know!

Do you accept rush orders?

We do our best to accommodate tight deadlines whenever possible! Rush availability depends on our current workload, materials, and order size. Additional fees may apply.

Can I see a mockup before my order is produced?

Yes! For custom projects, we can provide a digital mockup so you can review the design, placement, and overall look before production begins.

Do you offer custom merchandise for businesses?

Yes! We love working with fellow small businesses. Whether you need branded staff apparel, merchandise to sell in your shop, promotional products, or gifts for your team, we can help with everything from design to production.

Do you offer embroidery?

Yes! We offer embroidery for select apparel and accessories. Embroidery options and sizing depend on the design and product, so reach out with your ideas and we'll discuss what's possible. Our embroidery size and options are limited at this time.

Can I reorder a previous design?

Of course! If we've worked together before, we'd love to help with another order. Just contact us with your previous order details and any changes you'd like to make.

Do you ship orders?

Yes! We can ship orders beyond Traverse City, so you don't have to be local to work with us. Shipping costs and delivery estimates depend on your order.

Do you accept returns or exchanges on custom orders?

Because custom products are made specifically for you, personalized and made-to-order items are generally final sale. If there's an issue with your order, please contact us so we can help make it right.

How do I get a quote or place a custom order?

We'd love to work with you! Email us with your ideas, desired products, quantities, and any inspiration or artwork you have. We'll help guide you through the process and provide a personalized quote: oldmissioncustoms@gmail.com

Where are you located?

We're proudly based in Traverse City, Michigan, creating custom apparel and merchandise inspired by the businesses, people, and places that make Northern Michigan special.

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